Frequently asked questions
Find answers to common questions about ShipmentExpert
Shipping & refunds
How does ShipmentExpert's refund process work?
ShipmentExpert automatically tracks every in-transit shipment and claims refunds by leveraging the 100% money back guarantee offered by carriers like fedex, ups, and dhl. When service failures occur, we process your refund claims with minimal effort required from your end.
What types of shipping errors do you detect?
We detect various service quality issues including late deliveries, billing accuracy problems, duplicate invoicing, incorrect weight measurements, wrong handling charges calculations, and many other carrier errors.
How quickly will I receive my refunds?
Once approved by the carrier, refunds are typically credited to your carrier account within 2-3 billing cycles.
Account & setup
How do I get started with ShipmentExpert?
Simply sign up and integrate your shipping accounts. Our platform will automatically start tracking your packages, auditing shipments, and claiming refunds for any service failures.
Can I integrate multiple carrier accounts?
Yes! ShipmentExpert allows you to unify all your shipping accounts on a single dashboard for seamless tracking and management.
Is there any software to install?
No, ShipmentExpert is a cloud-based platform that requires no downloads or installations. You can access it from any device with an internet connection.
How long does it take to set up?
Most customers are up and running in less than 24 hours. Our team will guide you through the setup process to ensure a smooth integration.
Do I need to enter credit card details?
Nope! There is NO credit card required to claim the launch offer. You can connect your carrier accounts and start capturing automated refunds immediately at zero risk.
Is my business data secure?
Absolutely. Our infrastructure is built strictly on enterprise-grade security protocols. All your carrier credentials, API tokens, and shipping data are heavily encrypted and managed independently.
Features & services
What carriers do you support?
We support all major carriers including fedex, ups, dhl, and many regional carriers. Our platform is designed to work with multiple carriers simultaneously.
Do you offer contract negotiation services?
Yes, we provide contract analysis and rate negotiation services that address your specific shipping patterns and volumes to help you secure the best possible rates.
What analytics do you provide?
Our analytics dashboard provides insights into your shipping patterns, costs, carrier performance, and optimization opportunities to help you make data-driven decisions.
Can I get notifications for shipment status?
Yes, we offer email and phone alerts for shipment status updates, carrier errors, and other shipping-related information 24/7.